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Watson-Marlow is the world leader in solving fluid handling problems with peristaltic pumping technology which has great advantages over other pumping methods. Our objective is to identify every user around the world who could benefit from this technology and convert them to Watson-Marlow customers.
We conduct our business ethically, and we stand by our word, our recommendations and our products. We provide a safe working environment approved to BS OHSAS 18001, open communications, and opportunities for advancement for all our employees wherever they are in the world. We aim to continually improve our environmental performance and as a minimum meet the requirements of BS EN ISO 14001 environmental standard.
Scope of the management system
Watson-Marlow is approved to BS EN ISO 9001 for:
Design, development, manufacture and in-house repair of peristaltic pumps and accessories. Supply of associated products. Development and manufacture of tubing.
Organisation structure
Responsibilities
Managing Director
The continued successful and profitable development of the Watson-Marlow, Bredel, Alitea and Flexicon companies, focussed on providing outstanding products, service and customer and employee satisfaction. Sales & Marketing
Continued rapid and profitable sales growth around the world, providing unequalled knowledge and advice to customers. Finance
Safeguard and guide our profitable business development with specific responsibility for maintaining and reporting on our financial health, meeting statutory and fiscal obligations as well as those of our owners and providing information and guidance to colleagues on financial implications. Manufacturing
To continually improve our service to customers, continuing to distance ourselves from our competitors through standards of quality, delivery, reliability and product development that they can't reach. Engineering
The development of new products delivering additional capabilities that customers value, together with the responsibility for the integrity of all engineering. Quality, environment and Health & Safety
The development of business systems to maintain excellence in all areas, eliminating all costs of no value to customers. Ensure that environmental management system requirements are maintained and continually improved and providing a safe working environment for our employees.
Processes
The chart shows the interrelationship, sequence and importance of Watson-Marlow’s core processes.
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